Need to return your item? No Problem!
If you feel your product is unsatisfactory and would like a refund or an exchange, you must return it to us within 14 days of your purchase. All returns must be returned in the original packaging, unopened and with the original invoice. Any returns must abide by these rules, failure to do so may result in the refund/exchange being refused. Postage must be covered by the sender and it's the responsibility to ensure that their return postage is appropriately covered.
Please Note: Stranded cannot take any responsibility for the transportation of goods being returned to us, we advise that you use a tracked delivery service.
Once we have received your return, please allow our team up to 2 working days to process the refund/exchange. No refunds will be processed until we have received the parcel back at our head office. For refunds please allow up to 3 working days for the funds to show in your bank account.
Stranded International (Returns)
41A Bent Street
If you have any questions or require more information, please contact firstname.lastname@example.org