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Delivery & Returns

ALL ORDERS PLACED BEFORE 3PM (MONDAY-FRIDAY) WILL BE DISPATCHED THAT DAY. ANY ORDERS PLACED AFTER THIS TIME WILL BE DISPATCHED ON THE NEXT WORKING DAY.

Customer Collection

Please note we do not offer customer collections at our address

Retail Delivery Options

Royal Mail Standard (1-3 Workings Days) - £4.00 

DPD Next Working Day Delivery (does not include Saturday or Sunday delivery) - £6.00

DPD Saturday Delivery - £8.00

Republic of Ireland (DPD 2 Day Service) - £10.95

European Delivery (DPD 2-4 Day Service) - £14.95

Worldwide Delivery (DPD 4-7 day delivery depending on destination) - £16.95

Trade Customer Delivery Options (Prices include VAT)

Free Next Working Day Delivery for orders over £350.00

DPD Next Working Day Delivery (does not include Saturday or Sunday delivery) - £7.80

DPD Trade 'Northern Ireland' 2-3 days service - £7.80

DPD Saturday Delivery - £14.40

Republic of Ireland (DPD 2 Day Service) - £10.95

European Delivery (DPD 2-4 Day Service) - £14.95

Worldwide Delivery (DPD 4-7 day delivery depending on destination) - £16.95

Missing Parcels

On the rare occasion that a parcel may be delayed by our courier service, we will not be able to send out any replacement goods. Once the original parcel has been confirmed as lost in transit a replacement will be sent. This process can take up to 10 working days.

RETURNS

Need to return your item? No Problem!

If you feel your product is unsatisfactory or is no longer needed and would like a refund or an exchange, you must return it to us within 14 days of your purchase. For unwanted items the goods must be returned unworn. A refund will only be processed once the returned item has been delivered to us. If there is an issue with your order you must notify us within 7 days of receiving your goods and we must receive the returned items within 14 days for a refund or exchange to be authorised. After this period only an exchange can will be available. 

Free Returns-UK

We offer a free returns service for customers in the UK, please click on the following link to create your returns label, once complete you will be emailed a code which you can print or show the post office on your phone

http://www.royalmail.com/track-my-return/create/1922

***Please include your return card with your item***

Returns-Outside of the UK

Postage must be covered by the sender and it's the responsibility to ensure that their return postage is appropriately covered.  

***Please Note: Stranded cannot take any responsibility for the transportation of goods being returned to us outside of the UK, we advise that you use a tracked delivery service.***

Refunds/Exchanges

No refunds will be processed until we have received the parcel back at our head office. For refunds please allow up to 3 working days for the funds to show in your bank account. For exchanges please allow 3 days for the exchange to be processed. Shipping on exchanges will depend on your location.

Return Address

Stranded International (Returns)

41A Bent Street 

Manchester 

M8 8NW

Queries

If you have any questions or require more information, please contact info@strandedinternational.com or call us on 0161 834 2173

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